← Vatra

Terms of Use

Last updated: 3 November 2026

1. The service

Vatra is a home-energy controller and optimisation service: software that reads the devices you connect (for example air conditioners, heat pumps, inverters, batteries, sensors), shows their state, and can send them commands according to the settings and rules you choose. It is provided by its operator ("we", "us"). Contact: vatra@vatrabox.com.

2. Accepting these terms

By creating an account or using the service you agree to these terms and to the Privacy Policy. If you do not agree, do not use the service. You must be at least 16 years old and able to enter into a contract. If you use the service for a household or business that is not only yours, you confirm that you are allowed to do so.

3. Your account

Keep your password confidential and give accurate details (including a working email address). You are responsible for activity under your account. Tell us at once if you suspect unauthorised use. You can share access to a house with other people; you are responsible for whom you invite.

4. Controlling real equipment

The service can switch equipment on and off and change set-points. You are responsible for the safe installation, wiring and condition of your equipment and for connecting only devices that are suitable for remote or automatic control. Do not use the service as the only protection for safety-critical functions (for example frost, overheating, fire, gas or carbon-monoxide protection); keep the manufacturer's own safety systems in place. You can stop automatic control at any time in the application or by disconnecting the device.

5. Estimates, not guarantees

Forecasts, tariffs, savings, comfort figures and other results are estimates based on models, weather data and the information you provide. They can be wrong. We do not promise a particular saving, comfort level or availability. Tariffs shown for a country are indicative; check them against your own contract and bill.

6. Acceptable use

Do not misuse the service: no attempts to gain access to other people's accounts or houses, to disrupt or overload the service, to reverse engineer or copy it, to scan or attack it, or to use it for anything unlawful. We may limit or suspend access to protect the service or other users.

7. Third-party services and devices

The service works with devices, apps and data sources that belong to other companies (for example device makers' interfaces, weather and geocoding providers, push-notification services, email delivery). They have their own terms and can change or stop working without notice. We are not responsible for them.

8. Availability and changes

We work to keep the service running but do not guarantee uninterrupted operation. Your controller is designed to keep running safe local rules if the connection to our servers is lost. We may update, change or discontinue features; where a change is significant we will tell you in advance when reasonably possible.

9. Fees

Access may be offered free of charge, as a trial, or for a fee or a share of measured savings. Any price or fee will be shown and agreed with you before it applies. Nothing in these terms obliges you to pay for anything you have not agreed to.

10. Liability

We are liable without limit for what the law does not allow us to limit (for example death or personal injury caused by our negligence, fraud, and your mandatory consumer rights). Subject to that, we are not liable for indirect or consequential loss, lost savings or profit, or for loss caused by faulty equipment, wrong settings, third-party services, internet or power outages, or events beyond our reasonable control. Our total liability for any claim relating to the service is limited to the greater of the amount you paid us in the twelve months before the claim and 100 EUR.

11. Ending the relationship

You can stop using the service and ask us to delete your account at any time. We may suspend or close an account that breaks these terms or that is unused for a long time, after notice where reasonable. Sections that by their nature should continue (for example liability) continue after the end.

12. Changes to these terms

We may update these terms. The date at the top shows the latest version. If a change is material we will notify you (for example by email or in the application) before it applies; continuing to use the service afterwards means you accept the new version.

13. Law and disputes

These terms are governed by the law of the country where the operator is established, without removing the mandatory consumer-protection rights of the country where you live. Please contact us first at vatra@vatrabox.com so we can try to solve the problem; nothing here prevents you from going to the courts or authorities that are competent for you.